Question 1

What is GME BIZ?

Accepted Answer

GME BIZ is a B2B overseas payment service exclusively for businesses. It is a Payment Gateway (PG) service that enables business owners to make overseas payments conveniently via the web anytime and anywhere without needing to visit a bank.

Question 2

Is the service available only to business owners?

Accepted Answer

Yes, the service is available only to individual or corporate business owners who have a valid business registration certificate.

Question 3

Is there a service available for individuals who are not business owners?

Accepted Answer

Individual overseas remittances can be easily accessed by downloading the GME remittance app. Please note that individual remittances are limited to $5,000 per day and $50,000 per year.

Question 4

How is the exchange rate applied for overseas payments?

Accepted Answer

GME BIZ provides real-time exchange rates based on USD and the local currency. Unlike banks, we do not offer different exchange rates for each business owner; all customers receive the same exchange rate and fees, which are determined by real-time rates for each country and currency.

Question 5

What are the fees?

Accepted Answer

The total fee for GME BIZ overseas payments is 5,000 KRW, with no additional charges. However, some banks may impose a receipt fee for payments in local currency.

Question 6

Which countries are supported?

Accepted Answer

GME BIZ supports payments in USD to 174 countries including the USA, China, Vietnam, Hong Kong, Japan, Taiwan, Singapore, India, Australia, and more. EUR payments are supported across European countries. Local currency payments are available in select countries including the UK, China, Hong Kong, Philippines, Indonesia, Malaysia, Singapore, Japan, Thailand, Australia, Canada, India, Nepal, Vietnam, and more. If you need to make a payment to a country not listed, please call 1811-2852 (GME BIZ Customer Center) to check availability.

Question 7

What are the differences between bank overseas remittance services and GME BIZ overseas payments?

Accepted Answer

Bank overseas remittance services require a visit to the bank, numerous documents for each remittance, expensive fees including remittance fee, intermediary bank fee, telegram fee, and receipt fee, and slow processing time of average 3-4 days via SWIFT. GME BIZ requires no bank visit and can be used anytime, anywhere. Documentation is simple with processing taking less than 5 minutes. The total fee is 5,000 KRW including all costs, and average processing time is real-time to within 36 hours.

Question 8

How do I cancel or request a refund for a payment?

Accepted Answer

If recipient information was entered incorrectly, the payment will not be processed and funds will return to GME BIZ. The payment is automatically canceled and the remaining amount, excluding fees, will be refunded. If funds are returned after the local bank processes the request, it may take at least 3-4 days. For internal processing issues, you can choose to proceed with the payment again or receive a full refund on the same day. Note that the exchange rate applied for re-exchange is the cash buying rate, and any loss due to exchange rate fluctuations is the customer's responsibility.

Question 9

Can I make payments on weekends?

Accepted Answer

Yes, you can. However, depending on the receiving bank's circumstances, payments made on weekends may not be processed until the next business day.

Question 10

What are the service hours?

Accepted Answer

The GME BIZ overseas payment service is available 24/7, 365 days a year.

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